Technical Support

We're here to help · Fast & Reliable
Contact Support Team

Get in touch. We'll respond as quickly as possible.

📅 Business hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8) Response ≤ 24h
We also reply on weekends for urgent matters. English support is fully available.
Frequently Asked Questions
1. App crashes or closes unexpectedly?
👉 Try restarting the App (swipe it up from the app switcher). If crashes persist, ensure your iOS is up to date and send crash logs to support email. Include device model + iOS version
2. Unable to log in / Network failure?
🔄 Check your internet connection. Switch between Wi-Fi and cellular data. Temporarily disable VPN/proxy if enabled, then retry.
3. Other issues or unexpected behavior?
📧 Send a detailed description, screenshots/screen recording, device info (iPhone/iPad model, iOS version) to support@meikesmart.com. We'll assist promptly.
4. How to provide logs for faster diagnosis?
📋 Go to App Settings → Feedback / Support, export logs or copy console information, then attach them in your email.
💡 Pro tip: Always mention your App version and the exact steps to reproduce the issue. This helps us solve it much faster.
We are committed to providing reliable technical assistance.
For urgent matters, add [Urgent] in the subject line.